Apple literally revolutionised the smartphone market with the simple usability of the iPhone. Of course, there are things that can be improved (with many decent suggestions from the author that most power users would agree with) but based on the author’s mild annoyances and casual observations that elderly, visibly challenged or foreign language people do not always know about features that can help them, iPhones are now “hard to use”. That’s quite an unfair title. There’s zero consideration by the author of how many hundreds of millions of people perform so many of the same tasks (email, messaging and navigation) almost seamlessly everyday using an iPhone. Our human nature is to only notice things that ‘dont’t work’ though. It would be interesting to see how the same people mentioned in the article fare on an Android device.
This article reminds me of the time when the iOS alarm clock app had a bug that caused the alarm to go off one hour later on some random Sunday and it made headlines in all the tech press. Compared to the accepted norm that malware apps are almost routinely found in the public Google Play store.