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Comment by plainOldText | Hacker News Reader

These are some serious allegations. If this is true then DogitalOcean needs to explain themselves.

I guess, one should also have backups off site. Relying on just one provider constitutes a single point of failure.

I suspect that any cloud provider has enormous amounts of fraud on it and no tooling is 100% error free. It's also important to note that GDPR has specific exemptions for companies responding suspected security/fraud related issues.

I love DO because the performance for the price is great. Also have no issue supporting emerging tech companies with cultures I connect with.

No question fraud exists on all these platforms, however, if anyone is wrongly flagged by an algorithm, reaching out to the company must be followed by a prompt and timely response, so any misfortune can be remediated. I would assume fraudsters wouldn't typically reach out to have their accounts reinstated.

In the digital age, startups and businesses rely on cloud providers for their livelihood. These providers must be reliable and trustworthy, otherwise they shouldn't get a penny.

Also, I'm not intimately familiar with OP's situation, my comments are just common sense generalizations; I think!

We have an entire fraud and safety team whose sole purpose is to deal with these situations. Every account that is flagged is notified. Every account is communicated with and there are always replies sent. Unless a droplet is actively being malicious, such as sending out a DDoS attack, or performing some other sort of determined malicious activity, there is absolutely no interruption in service. The account is locked so that the account can not create more resources, but there is no disruption to the underlying running resources such as droplets and otherwise. The intent here is to establish a dialogue with the user and determine if the activity is fraudulent or otherwise.

Thanks for chiming in. I’m very pleased to see you engaged with your customers/potential customers; especially in a high stakes community such as HN.

I’m not going to comment any more on this situation as I don’t know all the details, I do hope I won’t see comments of unhappy DO customers on HN in the future, as that would be a sign you guys are not up to expectations.

P.S. I have been a happy DO customer for years; thus far (:

GDPR does not have specific exemptions for fraud. It is often possible to process personal data for anti fraud purposes but it requires a full legal assessment in the same way as any other processing activity would.

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