We were a Softlayer customer for dedicated servers before the acquisition. Afterwards, we needed to add additional servers, and IBM wanted 50% more for the same config, already quite high (twice as much as we pay elsewhere). When we needed to increase the RAM from 16GB to 32GB, they wanted $50/month for a stick of RAM that costs about $100.

It's like they are using cloud pricing as a reference for dedicated servers. We run dozens of dedicated servers, and using the cloud would be 10x the cost. Amazon at least has a culture of passing on cost savings to customers.

There was a problem with a server, and I needed to connect to the console. That involved using a VPN, then downloading a Java applet with a very specific (obsolete) version of Java. The applet didn't support copy and paste, and frequently repeated keys. Try typing in a 16 digit randomly generated root password by hand with your keyboard duplicating keypresses. Linode can offer a console over SSH, why not IBM?

Screw IBM.