This is generally how government works! But it's even worse than usual in the EU, since it's an unaccountable transnational mega-bureaucracy; MEPs are not directly elected, they are appointed by their political party after proportional representation votes (which haven't had turnout higher than 50% since 1994).
You think Congress is beholden to lobbyists now? Imagine how bad it'd be if state representatives could get "re-elected" each term without ever having to put their record to a public vote!