About a year ago I quit my job and moved. As a part of quitting my job I gave up my only Mac, since it was a work laptop. Nothing unexpected about this story so far... and it wasn't until I tried to recover the backup that I realized my mistake.
Apple backups can only be recovered from other Apple machines. So I went into the Apple store and tried to use a floor model. A manager quickly told me I'd need a genius bar appointment (fine).
So I booked one. The scheduled time comes and goes, hours of time in the Apple store just waiting to finally have a guy tell me they won't help me. Things got a bit heated at that point :(
All this is to say, it's pretty clear Apple has no empathy for users in general, just fear of losing the users they currently have.
I regret not taking out that laptops hard drive and smashing it to little pieces with a sledgehammer in front of the store, the symbolism was right on point.