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Comment by eksemplar | Hacker News Reader

Every government has a lot of IT failures, but the perception that they are worse than other enterprise is mostly due to the failures being on record.

There was a study in the 00s that looked at major IT system implementations, and I can’t remember the exact number, but it was around a 77% failure rate for business and around 85% for public sector systems.

Which frankly make a lot of sense. Because the public sector buys its systems from the same software companies that the private sector does.

I don’t necessarily think giving up is the best sollutuon though, I think it would be better if we demanded a higher priority on IT from our political leadership than we do now. I mean, we’re seeing some with the GDPR, but did we really have to rely on the EU to do the right thing?

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> I don’t necessarily think giving up is the best sollutuon though, I think it would be better if we demanded a higher priority on IT from our political leadership than we do now.

But opting out of a broken system (many GPs are refusing to use the system as they, in their general computer illiteracy, still find it to be insecure), is not the same as just asking for the government to do better.

You should opt out now, system is broken.

You should ask for it to be better in future - we are. Our government rejected a commission investigating why the last large-scale architecture deployment, NBN, was such an atrocious failure. A year later (under a different controlling party), a different government branch did launch an investigation, and found that it was an utter failure, at pretty much every level.

But again... That doesn't mean opting out isn't wise.

1. GPs think it's insecure.

2. If you have a MHR, then the police, Centrelink, Medicare can access it without a court order or subpoena (not the case if the clinic holds the records).

3. Finally, MHR accept no responsibility for if they do get a breach. In fact, their security disclaimer suggests that the user will be considered at fault if it happens.

Look at it from a bigger perspective. We have a digital mail box for every citizen in my country. It’s safe and works very well, but people still have the option to opt out.

Opting out was meant for people who aren’t capable of accessing a digital mailbox, but because of the reputation of public IT some people opt out for no reason other than they don’t want to be part of it.

That’s their right, sure, but those 1-3% of the population are now costing the government as much as the other 97% times four.

The typical person to opt out isn’t old by the way, seniors are among the most happy users, no, it’s middle aged men who think they know better than the system.

Ironically around 80% of them would like to cut the public funding. I guess we could start with all the money they are wasting by opting out.

MHR is connected to mygov.

mygov, is [0] not [1] secure [2]. Therefore, MHR is not secure. I have no reason to believe the situation has changed (2FA is still SMS only for starters) - and I cannot see any reasonable effort being made by our government to change that same situation.

Their past response [3] has been to ignore security problems.

I don't care how much they're paying for this brand-new insecure service. I'm irritated that they're asking Australia to pay for something that wasn't requested (people asked for an easier way to transfer records - not for their records to be housed in a known, insecure facility), and I'm irritated that after complaints of insecurity began surfacing across the nation, they started a campaign on TV calling it secure.

So no, the bigger perspective isn't a nation paying a lot for a system that isn't getting used - the bigger perspective is the nation is paying the government to allow enterprising individuals to steal and sell their data.

[0] https://www.zdnet.com/article/mygov-health-records-breached-...

[1] https://www.smh.com.au/technology/revealed-serious-flaws-in-...

[2] https://www.smh.com.au/technology/australians-private-govern...

[3] http://www.scribd.com/doc/224260090/MyGov-Security-Gov-Respo...

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