Opting out was meant for people who aren’t capable of accessing a digital mailbox, but because of the reputation of public IT some people opt out for no reason other than they don’t want to be part of it.
That’s their right, sure, but those 1-3% of the population are now costing the government as much as the other 97% times four.
The typical person to opt out isn’t old by the way, seniors are among the most happy users, no, it’s middle aged men who think they know better than the system.
Ironically around 80% of them would like to cut the public funding. I guess we could start with all the money they are wasting by opting out.