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As a government or large enterprise, you should get a support contract with the provider and have a dedicated support to contact.

Don't get it wrong. AWS is the exact same thing as Google. All you will is log a ticket and receive an automated ack by the next day.

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You are incorrect about aws. If your pay for business support, and something is happening to your production environment, they are on a call with you in less than an hour.

How could I be incorrect when that's exactly what I said? You gotta pay for a support contract to have any meaningful support.

You also said that all you would get was an "automated ack". This seems to not be the case if aws provides an on-call support engineer.

I think the point is that that only happens if you have a contract. With GCP you can also get an oncall support engineer if you're large enough.

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