Google is a company that collects data from over a billion human beings, then structures and organizes it in a profitable way for a very small group of large corporations that want to spend millions$/year to reach their targeted audience. To that matter specifically, and I speak from personal experience as part of a digital marketing department at a retail group, Google offers not very good, but quite "ok" support.
People complaining about Google offering them bad support for software (google apps) or hardware (google phones and/or android in general) forget they are not Google's customers. We are basically raw resources with purchasing power and Google is trying to help its customers influence our purchasing decisions in their interest. That's it.
To my opinion, a question worth much more of our attention is to discuss how and why we, as human beings, have accepted becoming reduced to a simpleton with a wallet by our own peers (other humans...).