Well it’s a range of things, this week it was a SAP update that changed the necessary flow because the render speeds changed in the SAP ui.

A month ago it was a change to the invoices from a specific company.

Every week it’s the business noticing an edge case, or something that could be better. We pile these up, but you’ll rarely have a RPA process that handles 100% so there is an never ending race to get closer and closer. ;)

In one of our processes that handles a major process related to payment, we were able to automate the work of two financial workers, but the cost was that it required a new RPA worker to handle the errors, and a RPA worker is more expensive than two financial workers. It was still a gain, because the RPA worker also does other RPA things, but it’s a good illustration of how terrible RPA is at automation compared to the other tools in the toolbox.