Apple has a system called Radar that treats everything like a ticket. Projects are tracked completely from Radar.

Considering Apple manages to ship pretty decent software, I don't think blaming your tools is really appropriate.

The only real difference from Jira was that despite coming from the Carbon era of design, Radar was much nicer to use because, as a native application, it showed tickets in a regular table view where you could multi-select, drag and drop, etc. I personally find Jira miles more confusing than Radar after having used both extensively.

But that's a fairly minor difference, the design paradigm was the same.