It's not so bad, most companies are not 'high flying' but if they have 'startup culture' ... maybe not such a great thing.
Also - family companies can be odd. It very much depends on the situation.
An 18 year old company should simply not be referring to itself as a 'startup' and they should have at very least be settling into some kind of routine. It's fine if there isn't hypergalactic growth - but something fundamental should be there.