Customer Service is not called Customer Service but Google Experts. What does this mean for actual service?
The thing I like/jumps out for me is no compressing of images. That is one of the reasons I decided to go with Backblaze for backup. I would still stay with backblaze as I am not so confident about Google keeping the product around.
"Your stuff, anywhere". I have managed to setup a upload workflow for Backblaze on my linux machine without going through a browser. Not sure if it is possible in Google One drive. Browsers crash/freeze at the most importune moments. Then I need to restart the upload and pray. There is no way to say upload only the diff (atleast as far as I remember). The extra upload just means increased cost.
Still somewhere, someone in Google has finally listened(?) to the community and heard that customer support is needed. This is an excellent step in the right direction, I suppose.