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you're the kind person helping me move from backplane to fly.io!

That's me!

"A few days before this" really isn't "handling this pretty well".

It's great that they (you?) are offering some assistance in transitioning to an alternative, but it's still a very crappy situation for customers during the holiday season with many people taking extra time off.

Considering the fact that they're going out of business, I wonder how many customers that is? Still a shitty time of year to do it, and a horribly small time window.

Not trying to criticize as I don't know the reasoning behind the decisions, hence my questions.