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"The original system was programmed by a high school student in the ’80s, and he’s the only one who knows how to fix software glitches. "

Wow ... That is beyond irresponsible ...

Pretty standard, I think. I know of lots of software running business critical functions that are unmaintainable for want of lost knowledge.

Maybe, but still irresponsible.

The more you know about embedded and IoT, the worse you'll sleep.

Do you want to be right, or do you prefer to be happy?

Truer words than that are seldom uttered.