Clearing Up a Few Things About Facebook’s Partners
newsroom.fb.com
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Does anyone have a screenshot or remember what the opt in UX was like this for this? I have been logged in to Spotify via Facebook since basically the very beginning. I worked in tech as a dev, PM, and designer of flows. I never had the understanding that my Facebook connect with Spotify gave them read/write to all my messages. It’s certainly possible that this permission was requested in an auth form that I quickly granted without realizing, which would make this more of a dubious product decision that blatantly unethical. Anyone have info?
Giving FB the benefit of the doubt, I suppose it’s possible that there could have been an additional permissions dialog that popped up whenever messaging integration happened. But I’m usually pretty good at being paranoid about giving apps unnecessary FB perms.
Personally I derive zero utility from integrating Spotify and messenger, and my private FB messages are one of the most sensitive data streams, period. So I find it hard to believe that I would have missed this. Which makes facebook’s latest vigorous non-apology feel a bit off to me.
Otherwise, this of the same type (though not magnitude) of thing as "Spotify may induct my firstborn into a satanic cult."
"Access my data at any time" is truly deceptive. The icon is one specifying "time" - a moon in the dark; night time. And the operative context seems to be "at any time". However, the grant is actually for, "data". Which is itself seemingly already being granted by the above "Posts", and "Public Information". If Facebook presumed that "data" included everything, then why did they ask for access to posts and public information above?
It is clearly deceptive. If they thought what they did was in the right, then why deceive? And if they felt like they made a mistake, why not make the new dialog boxes not deceptive?
That they do not feel that they can sustain their business model without being deceptive makes NYT articles like this all the more necessary; if people really don't care about their privacy, then go ahead and ask for their privacy - don't dance around and say you're providing a service (and omit that you're also taking their private data). If they asked clearly and they were granted the ability to farm out to third parties whole read/write access to all data, then I'd be more inclined to believe that their users were actually acquiescing.
It takes a very cynical perception to accurately assume what they mean by this, and they absolutely take advantage of this. Cynics wear the tin-foil hats in the minds of many, and nobody wants to be like that.
Hmm. It seems this may sound weird to you and many others, but that's exactly how I interpreted it. When looking at that screen I was wondering why anyone in their right mind would grant Spotify these rights?
The only thing Spotify does is play songs for you, right? They shouldn't really need access to any of your FB data to do that.
Just play "Grandma's Hands" for me while I code. I don't need my friends in Paris to know I'm listening to Bill Withers.
Seriously, why do people think they need this stuff?
Only now does FB reveal themselves to the be treacherous jerk they've always been and abuse whatever leeway you give them. Use recovery phone number for marketing? Why not!
It did not expand the permissions of what could be accessed.
That scope was retired in 2012 https://developers.facebook.com/docs/roadmap/completed-chang...
This seems like a good way to move the burden of auditing partners onto the users for Facebook to me. Make application fill in information about why they call specific operations, make those operations and reasons available in an audit log that any user can review.
On the other hand, Facebook is known to make a lot of one-off arrangements with specific preferred partners such as Spotify to grant permissions and access normal apps can't use. I suspect that money changes hands for some of these special arrangements, or if not outright cash then intangibles with significant value, hence the "selling data" accusations.
The content of a post with privacy controls restricted to just one other person is functionally the same as sending a message to that person on Messenger — only the UI is different. But, to the average person, it feels completely different because it looks like texting.
It has screenshots of the messaging functionality but no clarification on how permissions were granted for this, as discussed elsewhere on this thread.
Basically their defense is: You trusted FB with data, dumb fucks.
Facebook is giving fairly precise technical information about what happened. The New York Times is being as coy as possible, using obfuscating language, to ensure it's readers do not understand what happened but assume the worst.
The reality is that Facebook allowed me to send messages from within Spotify, when and if I agreed to grant that access to Spotify. That's the baseline.
There's a big difference between what the permissions could do and what they were actually used for. Facebook takes its contracts with trusted partners as seriously as they say. My concern would be less around "how was my (let's be honest--Facebook's) data used" and more around Facebook's growth at any cost engine.
Or the overall growth engine of tech.
Of course this is true. The media reports complete nonsense like "everyone had access to all your messages and your microphone and everything else ever on you and Zuckerberg sucks" and the truth is always, always that the users agreed to give up permissions and the permissions were actually pretty finely controlled. (Or Facebook was hacked.)
But that doesn't sell, so instead people conflate some data sharing with NSA-level conspiracy trolls and drum up bullshit media reports that they know Facebook cannot effectively fight since everyone currently hates them. It's absolute trash journalism.
"this work was about helping people" and "people could have more social experiences" and "People want to use Facebook features"
and then: "Our integration partners had to get authorization from people. You would have had to sign in with your Facebook account to use the integration offered by Apple, Amazon or another integration partner."
I read the last quote as "we used a dark pattern[1] to get your permission for this"
It is my opinion that Facebook recognizes exactly how unethical their behavior was, as evidenced by the language they choose to use to describe their behavior.
There's none of that at all, not that it would be believable at this point anyhow. But it reads like a bully trying to justify to a teacher why he chose to eat another kid's lunch. It's clear fb has no moral guilt here and actually implies that all blame is shifted off of themselves.
I am an engineer. I understand technology better than most of the general population. When I sign in to my Facebook account to use Spotify, I am absolutely not expecting that Spotify will now have access to read every single one of my private messages. This is a gross violation of trust, and if this is what happened, then the fact that you not only made this mistake, but also then published this blog post defending it, marks a low point for Facebook. Perhaps irrecoverably so for me.
"After signing in to your Facebook account in Spotify’s desktop app, you could then send and receive messages without ever leaving the app. Our API provided partners with access to the person’s messages in order to power this type of feature."
This is a write permission. So you needed to give Spotify permission to create a message. It seems that your system combines the read and write permissions, since you just grouped them together by saying "access to the person's messages". It also seems from your defense that you see absolutely no issue with this. In order to share a song through Spotify, you are giving them access to every single private message the user has ever written.
I find it hard to believe that Facebook refuses to acknowledge any fault in this: The initial product decision, the upholding of this decision through previous privacy investigations, and this PR response. Am I misinterpreting the facts or scale of this?
Presumably messages are tagged in such a way that the source and/or destination are intended for Spotify. Using that same system, you should be able to specify "Spotify can only read & write Spotify messages."
Edit: But more generally, this seems like a hard thing to get right, and I just don't see the mind-blowing value-add of being able to FB-message within Spotify!!omg that would justify it.
> This is a write permission. So you needed to give Spotify permission to create a message. It seems that your system combines the read and write permissions, since you just grouped them together by saying "access to the person's messages".
How is it a write permission when the thing you quoted says "send and receive messages"? That's an inbox. An inbox reads messages.
I feel that the distance between their rhetoric and their technical machinations is their liability. And to those who say, "no big deal, everyone already knew this" - well, then why does Facebook's rhetoric not match their underlying technology?
If Facebook came out and said, "our business model is to sell ads, so we do everything legally in our power to give people the power to connect to each other, while supporting ourselves by selling ads," then I would have confidence in their statements. They instead obfuscate and disemble.
When they speak of "integration partners" and speak about using Facebook services on various devices, and not in terms of selling the data itself, opening up entire streams of data to read and write permissions, then their aims in this press release are different from the aims of their clients and shareholders. And the extent of that difference is a liability.
That they can't be honest in plain language about their technical systems means they don't yet have confidence that their technical systems would be culturally sustainable were they to be well understood. Incentives are not aligned here - and that is a very scary and generally untenable place to be.
It is well past time. FB have repeatedly demonstrated who they are.
My private messages are a whole different category of private. Facebook had a phenomenal engineering team and I put the same trust in them that I put in google for my email. A hack is still possible, but it's the highest level of trust that I can have in a service that I can't control (sure things like Signal exist, but 99% of my friends don't use it, so there's a tradeoff). So this particular incident, and the dismissiveness of the response, is my dealbreaker
The New York Times in particular has definitely made it a mission to air out all of Facebook's dirty laundry. Overall, I don't think that this will result in users becoming more concerned about privacy (although their governments may) but it does seem like Facebook from a product perspective is vulnerable, even considering the amazing backstops that are Instagram and WhatsApp.
There are two thoughts here that people here assume are mutually exclusive, but they're really not.
(1) What NYT has reported is true, and highlights some serious issues that Facebook needs to address.
(2) NYT also, without saying anything untrue, takes negative news about Facebook out of context and gives it more prominence/repetition than is appropriate.
Both of these are possible simultaneously. I happen to believe both are true. The "providing a platform" argument was much more relevant at the time most of these actions occurred, even if that doesn't fully excuse them. And even if this significant news, that might not justify burying other important stories (e.g. imminent government shutdown) so that it can be top of the news multiple times in the next week. As it surely will, even if there are no new revelations.
As for the substance of the OP or the NYT story to which it responds: no comment. Facebook PR is going to have to do this one without me. >:-(
Facebook has so far admitted to everything, or in other words, the gross mishandling of privacy of a billion people for a decade and an unwillingness to improve.
Is your point that we shouldn’t worry about Facebook being an evil company because there are worse things out there?
Why can’t we worry about multiple things at once?
Even if we go down the road of whataboutism, don’t you think Facebook has earned its place in the spotlight? Facebook has shown itself to be an existential threat to liberal democracy and truth in recent years, it’s hard to imagine a bigger threat than that. I mean, if it wasn’t for a gazillion fake accounts gaming interest groups on Facebook, a lot less people would think things like climate change was fake. Which means that at its very worst, Facebook is being used to kill the planet.
Don’t get me wrong, I still think Facebook can be really good, at its best, and that’s exactly why I think the focus on their missteps is welcome. We need to tell them where the line is, so we can get more good and less bad.
That was exactly my point. Is it somehow a bad thing to acknowledge criticism of both parties, largely in support of 40acres's point? Is it somehow better to use criticism of one as an excuse to ignore the other, as a pseudo-refutation of my own point? That's the truly noxious kind of whataboutism.
Why did you think that strawman would work on HN of all places? FB didn't invent email, chatrooms, message boards, or the internet, things that actually support mass communication.
I hope we don't have a long internet argument about what "mass communication" is, that would be a great waste of time.
I just suspect that if facebook didn't exist, message boards and chatrooms would have launched Trump into the white house just the same, and we'd be casting them as a "threat to democracy".
100% agree. That is why I don't bother reading the comments where the discussion veers into the semantics of the label used ("socialism" and "market forces" related stories being the worst offenders).Usually the story isn't about that at all, but people seem to love rehashing their college-era debates that ended nowhere.
> I just suspect that if facebook didn't exist, message boards and chatrooms would have launched Trump into the white house just the same
I partially disagree. Without FB, Twitter could still have spread mass misinformation and divisive propaganda. Either way, the scale of either isn't comparable to message boards of yore. Those allowed for total anonymity. You weren't mandated to provide a real name. You weren't encouraged to share details of your personal life (relationship status, alma mater, location). Message boards also didn't have ad networks built into it that incentivized data gathering on a mass scale. Finally, message boards were not built around "sharing". That's what got fake news posts outside of your crazy uncle's FB circle and into local news website comments page, etc, giving it visibility it wouldn't have otherwise.
What were the biggest message boards back in the day? Something Awful? Digg? 4chan? A few million members max. FB has 2 billion + on a single network. A single point of entry where the network gives you (as an advertiser/bad actor) near-unprecedented targeting ability for promoted posts and ads. If you popped into your local phpBB baseball forum and dropped off a meme showing Clinton with the Star of David with no additional context, you'd get booted by a moderator for being off-topic and thread would be locked. No way to spread it to the outside world. Not so on social networks.
As such I’d say that articles like the one recently published by the NYT are spot on, and I also hope that FB will pay the price for what it has done (I’m personally in favor of a forced break-up).
Seems pretty dark pattern-y at best
>this work was about helping people do two things
One of the most disengenious things I've read in a while. Nothing about this was about helping users.
I hope they get slaughtered on the markets tomorrow (again).
This is a poor attempt at an apology. It just shows how desperately they acted to grow users with little to no regard for user privacy. That’s a typical footprint for a mercenary company, not one who’s mission is to respect its users.
Just look at how Apple apologized about their battery dilemma. Here’s a great way to show you care about your users https://www.apple.com/au/iphone-battery-and-performance/
[1] https://www.fastcompany.com/40547045/a-brief-history-of-mark...
> Just look at how Apple apologized about their battery dilemma. Here’s a great way to show you care about your users
In Apple's case, users are also customers and everybody take genuine care about their customers.In Fb's case, users are not their customers, they are product for them. and product are meant to be for sell, and this is what they do.
> By tapping on the site
> use of cookies on and off Facebook
So an accidental interaction when trying to navigate away after seeing your cookie policy opts me into your cookie policy.
You bastards are full on assholes, huh?
It's like they know they're in a very deep hole - yet with every press release they just keep digging themselves in deeper.
Care to prove your blatant lie with some evidence, or you are just going to bash Google/Android because it's the thing to do on HN?
Much like what you see on Android today: https://www.google.com/search?q=android+excessive+permission...
You are implying that this was some deeply hidden motivation until now, but both of the announcements pretty directly attributed the shutdown (and accelerated shutdown) plans to security problems.
when NYT published that spotify and netflix have accessed to private messages, isn't that simply for them to do a POST call for sharing a tv show or song?
Given Facebook's history it's hard to believe that the lack of granularity, and resulting incentivizing of users to grant as much access to personal data as possible, was an accidental oversight.
The full messaging access seemed to be a hidden bonus for their larger partners.
It’s more dangerous because Spotify is a website and so could store your messages in theory.
"Let’s Clear Up a Few Things About Facebook’s Partners"
This distinction is notable for it's patronizing tone.
Of course the assumption that we all have it wrong. "There's nothing to see here, please move along." Everything that was done was done to make the world a more connected place and for us to have more "social interactions."
This post is a case study in how not to do PR. There's wasn't even a remote hint of concern for what their users might be feeling in the wake of this story. But perhaps it doesn't matter anyway since this company has zero credibility at this point.
If they truly knew half of what these applications were doing with their "private" information, I can guarantee less than half would continue using it.
2. Facebook has acknowledged (multiple times, now) giving read/write access as long as you were logged in through Facebook to one of these systems - you don't have to explicitly enable it and engage the message service, which is what OP was saying.
3. They say: "No third party was reading your private messages, or writing messages to your friends without your permission." They aren't saying that no third party was reading or writing messages, just that you gave it permission to do so. Unfortunately, that permission was, again, not explicitly given. It was a blanket (access data) permission. Facebook has a documented and admitted history of obfuscating what permissions you are actually giving it - the messaging app being one example.
> even if you don't use the service, CuteApp can still access your messages. You don't actually know about the service
I don't disagree that permissions dialogs can be confusing and misleading, but you were initially claiming that CuteApp could access your messages even if you have never used it. Are you no longer making this claim?
I spent an hour trying to remove all of the advertisement connections, have no idea how far into it I got. Mostly realtors and car dealerships
https://www.fastcompany.com/40547045/a-brief-history-of-mark...
> Yes.
(o_O;
...and every time I think FB can't get any worse, it does.
Serious Q: is there a way to find out what services I've ever authorized into using my Facebook account, and nuke those links/permissions? I haven't done that in years, but who knows how many of these there are still lying around.
It is really hard to overstate the ambient anger out there at a general sense of exploitation. FB have made themselves a lightning rod for that anger.
Couldn’t happen to a more exploitive, manipulative company.
"Apple, Amazon, Blackberry and Yahoo"
I think the person who wrote this piece first ordered those companies on alphabetic order to look as neutral as possible, then somebody standing behind the editor leaned over and said "Perhaps you could move Apple to the first spot?"
There isn't a single comma accidental in this article.
Anyway: as somebody pointed out the dialog clearly stated that Spotify could access your data even without using Spotify. I think people should be a bit more conscious about what they trust to a third party to begin with. No, you're not paranoid running your own mail server.
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I know they have to do that, and it was already there... but doesn't that feel like a slap in the face?
"Still, we recognize that we’ve needed tighter management over how partners and developers can access information using our APIs"
> To put it simply, this work was about helping people...
Putting it simply would be to answer YES to the first question instead of sleazing your way into a thousand words false apology where you don't admit to have ever done anything wrong besides leaving old APIs running for longer than they should have (!)
Also, nothing Facebook does is about "helping people". That is not their business. Their business is exploitation.
Businesses have to have customers and users to survive, even tobacco companies provide value to users even if their product kills them.
If Facebook provides 0 value, stop using them and all the other rational people will too. If they provide a modicum of value, then people will use them if the value delivered is below the cost (cost includes privacy violation and bad trust).
Yes.”
That’s all the article needed to be.
Translation:
chmod 777 *Always take note of the defense, "It was legal." It is the last defense of an opponent who knows they have lost the moral battle.
It reads like a fairly clear and descriptive statement to me and in-line with actual facts reported by the newsmedia (without the messy presentation of the newsmedia).