This has to be a really tough call center job. People don't want to trust what you're telling them. Who is going to believe their father/brother/sister isn't?
I think maybe it boils down to some people always wanting to know (me) and others who don't (whatever it is) - and you've probably self-selected when you clicked all the boxes as you spat into a tube.
Exactly the situation I'm in, with both a parent and a grandparent, and it's always boiled down to these people have had a significant impact on my life, and these people have not. I don't understand the obsession with genetics - the thought "he's not my real father" has never once crossed my mind.