~12 months after we started that we got a request for an event detection model using data that only existed in our text database, so I was able to put the infrastructure we set up to use.
Setting up that infrastructure with good text parsing defaults was a good intro to NLP although I have been intentionally avoiding getting too deep into the NLP-specific methods (e.g. linguistics) for this project. The event detection model gave me a nice focused project to work on which was very helpful for learning more NLP.
FWIW I actually chose not to use ML for this project (aside from parsing with the NLP software) despite that being the easier route since we lacked sufficient training data to train a good model. But in general one would probably need to know how to use ML for this sort of thing.
Hopefully this will be a useful anecdote though it's probably not compatible with your situation.