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> "A few minor technical problems"

If they're literally unable to use a service because of a glitch, it's not a "minor technical problem".

So? There are plenty of other alternatives anywhere.

As a consumer, I don't really care.

I long ago realized that most big companies I do business with have probably done something sketchy in terms of lobbying / dodging regulation, whether they've gotten caught yet or not, and decided to stop losing sleep over it and just use the services that work best for me.

This isn't a single mistake, it's a pattern of bad behavior that's been going on for as long as they've been in business.

I remember that. It was my last year in Austin and I vowed to never use them either for that same reason and also this one:

https://www.austinchronicle.com/daily/news/2017-03-14/lege-f...