When it comes to parents, a 'tech support call' is not just a tech support call, it's a chance for them to talk to their kids.
I got in from work on Friday and got handed an ipad that wouldn't connect to the wifi and a laptop that has some weird malware.
I love my family but after a hard days programming dealing with that stuff is tiresome.
Also, it's not just parents or grand parents. It's also siblings, in-laws, and their respective close circles.