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> Also, we moved all the laptop inventory to the back of the store, so if a customer wanted to buy a laptop that was in stock, but did not want to purchase an extended warranty, we were instructed to lie to the customer and say it was out-of-stock.

So what you're telling me is if they ask me about an extended warranty, say yes then change your mind at the register?

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So, I believe you can ‘return’ the warranty portion of your purchase a few days after the initial purchase.

One technique was to speak w a manager prior to purchase, and make a deal where the manager, who would discount add-on accessories for the major purchase if you were willing to buy the PSP.

The customer would come back a day later and demand a full refund for the PSP, while keeping their add-on discount.

This did not happen often, though.

The right way to do it is to buy it off the web site and select in-store pickup. Then you don't even have to speak to a salesperson.

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