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Comment by onlyrealcuzzo | Hacker News Reader

Hey, congrats!

This seems really cool. As an engineering manager, I can't see how I'd make use of this in my day-to-day, but I could definitely see the sales team using it.

One of my biggest questions is: why Slack? It seems like the majority of the incoming streams would come from email. And it seems like you're targeting integration with SalesForce -- at least that's what I get from the home page.

Other than that -- not to nitpick, but there's a grammar error in your first graphic: https://www.tryscribe.com/static/img/email.png . It says "You've have an email".

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Haha, Thanks for pointing it out. Will change it soon. One of the biggest reasons we chose slack as the notification consumption platform is to enable collaboration(and therefore more visibility across teams) as we expand to more usecases outside of sales. We therefore built a robust email <> Slack integration as well.

Also, one of our main USP is the ability to take action on any notification. Slack provides a strong api layer to pull this off, while its extremely tough to do the same as a gmail app. Chrome extension is still a viable option, but for now, we chose to go ahead with Slack due to the collaboration element.

Regarding the engineering manager usecase, although we don't have deep relevant integrations yet, we are considering adding support for Jira, Trello and Sheets as well, but would love to know if any of that will be as helpful in your day to day work. We are not venturing into tech alerts yet, as there are good comprehensive solutions already in place but would love to know of any gaps that might exist where a configurable action layer would be helpful.

Cool, yeah, I figured it would be a lot trickier with Gmail, and it seems like you guys are taking advantage of some Slack UI features.

Jira is the only tool I use that you mentioned, and as far as that goes, I'm not really sure what I'd take action on. I get a bunch of notifications about ticket updates, but I mostly ignore those. The one thing that would be pretty awesome -- which I think Atlassian already does, we just don't have it configured at my company -- is to be able to respond to comments from Slack.

yup. makes sense. Jira does provide those. The main element missing in native slack apps is the ability to send data across different integrations. So, some cases where a cross channel support that we provide might be handy is if you want to create jira ticket from email, update sheets from jira notification, reassign tickets and update calendar based on email etc, but not sure how often you will need something like this. but if you do, let us know and I can reach out to you directly.

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