Comment by drawkbox | Hacker News Reader

Comment by drawkbox | Hacker News Reader

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> DoorDash outright deceiving me by prominently saying 100% of the tip goes to Dashers every time I checkout

This is the biggest part that is misleading and makes a good service a bit shady.

I tip well because I wanted my food to be handled well and the driver to get a nice payment out of it. I also want the driver to make sure the order is good and correct, I am willing to pay extra for that. Now DoorDash is telling me they decide that for me and the driver. I think they should do something to change that or at least remove that message.

I have also read on reddit in the subreddits for these services like /r/doordash/ that because they pay low for some routes, even if people tip well, that dashers double up on deliveries. Sometimes the service asks them to and knocks their acceptance rate if they don't, or offers really far deliveries for cheap. I wanted to tip enough so they weren't racing or doubling up.

They have a history of being misleading too. Aside from the delivery fee and tip, there's also a service fee, and in some cases, a "small order fee". And, sometimes they pad the restaurant prices too. And the UI is pretty good at hiding these things. Pulling up an itemized receipt, for example, is an extra step beyond looking at a past order.

Thank you so much for saying so I really appreciate you speaking up I am a Dasher and it happens exactly like you said I may be doing two deliveries but may only get a few dollars for that second delivery when it's doubled off and I've even been asked to do three for orders at a time so thank you someone is finally speaking up about this

Why shouldn’t they double up?

Why should your food be cold?

> Why shouldn’t they double up?

It is fine if they have to do that where it makes sense, but I want to know so I can choose not to use the service then if the deliveries are far and food is will be affected, or allow customers to tip high enough that the driver does not need to double up.

DoorDash should have a service fee that allows you to choose level of delivery then, that you can choose single stop. If they are short on drivers, then increase prices, don't downgrade service.

DoorDash forces many drivers to double up, even if the tip is high and it harms them algorithmically on acceptance rate if they don't.

DoorDash just provides the logistics. The food quality, speedy delivery and customer should be the focus here. I feel like some of these policies take away from quality from customers and value from drivers.

If I am already paying higher costs for the food, a service fee, and a tip, which usually turns into 30-40% higher food costs, you'd think quality, customer desires and driver loyalty would matter.

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