The term “social justice warrior” doesn’t refer in modern parlance to people who leave bad reviews for SaaS products. It’s a term referring to a particular conflict in American culture/politics and just detracts from any point you’re trying to make.
I give the example in the blog post about a .wordpress.com website that was made to boycott the said service. That means people are after you
I think we're losing the point here
> I think we're losing the point here
The point of this thread is that in the real world, the actual use of the term "SJW" is overwhelmingly by conservatives using it to dismissively label liberals, and using the term suggests a blatant political alignment that detracts from the substance of the article.
It is, by definition, a term that's inherently a political reference.
As in, that's literally in the dictionary definition: https://en.oxforddictionaries.com/definition/us/social_justi...
> derogatory, informal
> A person who expresses or promotes socially progressive views.
" calling someone a social justice warrior implies that the accuser thinks the other person is an unreasonable, hostile, and self-interested internet user with a progressive agenda. " -- https://fee.org/articles/how-the-term-social-justice-warrior...
Given that you have come here, one would assume, for the feedback, and that you self proclaim to run an experiences design agency that specialises on helping tech CEOs reduce user churn, it might pay to closely consider the feedback you're getting here rather than repeatedly dismissing it with your comment leaving aside what we know for a moment.
It seems unlikely the middle 90% of readers are going to approach everything they read with all of their existing presumptions completely suspended.
Your HN bio then goes on to state:
We believe experiences are not only the reason why users choose not to leave but also what generates word of mouth. We’re building a credo around this belief — https://chagency.co.uk/blog* (emphasis mine).
From my perspective, it hurts your credibility to appear to be acting disingenuously.
Opinion: your reference to social justice warrior is fairly well unnecessary.
I wanted to add that I otherwise really enjoyed the article and agree with the sentiment. The outgoing experience can be the difference between me recommending a service or not. It's about maintaining respect for the user, and not burning the bridge at the very last opportunity.