> I think hospitals/police should really start texting a phone number first, before calling to contact a family member.

Two years ago I got a txt message, "congratulations you won, we'll be calling you shortly." I thought, "NO WAY" (I remembered doing the 'text [band name] to #####' a few weeks before), then a short time later the phone rang. I picked up the tickets and went to the concert [0].

Might not have answered if not for the text.

[0] https://www.reddit.com/r/Music/comments/53wch8/17_years_ago_...