I’ve never had success with “A to Z” refunds, to the point it seems designed not to work — and instead, actively use Amazon’s brand loyalty to enable fraud.

I wonder, was my trust as a customer who spends thousands of dollars a year ever worth more than $20 to Amazon?

Because they sure were quick enough to throw it away over $20, when one of their business partners defrauded me via their website.

(PS — if you work at Amazon, and your internal metrics show that customer trust is worth more than 0.005 dollars per customer dollar spent, you have made business decisions WAY out of alignment with your metrics.)