Imagine that your only recourse is to go after some big faceless corporation whose immensely complex algorithm failed in some highly unusual way, and no one can really say what happened, not even the engineers who wrote it (and some of whom might have long left the company...)

It's similar to the situation with companies like Google blocking people who have no easy way to get support, except more morbid.

I'm not fond of living in such a world where personal responsibility is dissolved and becomes meaningless.