Wait so the only backlash they get should they break their guarantee is that they credit me for the down time? This doesn't seem like a motivating factor to keep uptime. Is this standard practice in the industry? I know prgmr has refunded me the entire month when they broke their SLA.

All that said, I won't be getting rid of my Linode box in Fremont simply because it's one of the best vps's I've had performance wise. It just seems like an odd SLA.