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Comment by komali2 | Hacker News Reader

Do they do this to get around and 99.9% uptime agreements?

Probably a combination of that and to curtail the "I just spoke to Brad in Customer Service who confirmed _the whole datacenter if offline_" type posts.

But that's my presumption, I don't actually know anything and don't want to imply I do.

It's easy to be cynical but it's optimistic expectation management.

It might be resolved, it has to get worse before you escalate it further. They might not know the full facts. Might be worse than it really is. How do you know? You can't judge that because your personal rendering of Facebook failed. You have load balancers and CDNs and A/B testers all getting in the way of delivering data to your machine.

It's too easy to draw a conclusion from the client-side armchair and the provider is absolutely not going to make false promises, for the worse or for the better.

You want to hope that Facebook, in this case, acts on more complete information.

0.1% is still almost an hour per month

That's the trust issue with current agreements we are solving. If an API is down the bound agreement is enforced instantly with our platform, no lies, no call, no pain. We are actually onboarding companies to try it out! https://stacktical.com

Why does this need a blockchain?

TLDR: Because Smart Contracts on the blockchain are the right tool for Secure Digital Agreements.

Paperweight contracts are irrelevant in a world of data

* A Smart Contract is cheaper to publish that the stack of paper handled by lawyers.

* Code is cheap to iterate from whereas traditional SLA are expensive/slow to renegociate. Over time, SLAs drive behaviors that are focused on delivering a minimum level of service at minimum cost to the provider.

* A Smart Contract is a code you can trust, understand and expect to behave instantly compared to the traditional SLM.

* A Smart Contract is immutable. More about the benefit of Smart Contract over paper/digital agreements: https://www.forbes.com/sites/cognitiveworld/2019/03/10/rise-...

Why not a python script? I don't trust the guy that handle that script. Blockchain is very good at bringing trust.

I hope I answered your question

[edit] formatting

so, are you saying we should replace social media platforms w/ decentralized sharing & aggregation driven by smart contracts? sounds intriguing but daunting

Even with your platform there will be calls and pain, maybe even lies during an outage. BC-Recordkeeping or not

unscheduled outages are always painful and people will always call, I agree. But instant compensation is doing a better job at damage control that a status page. Keeping customer satisfaction even in bad situation is key in a world of high availability expectations. And with a distributed, non partisan metric sourcing about the availability of an API, it's not possible for a Service Provider to lie anymore.

Feel free to give that whitepaper a look

I don’t understand something: what kind of company is so down to the wire with cash flow that an outage requires income within seconds/minutes instead of weeks? Anyone with a financial runway so short that it can be described as “instantaneous” doesn’t sound like a customer you would want to be in business with.

> what kind of company

The kind that will make a lot of noise as publicly as possible and create ample work for your support/admin people if you don't keep them happy...

> doesn’t sound like a customer you would want to be in business with

I could say that about most of the companies I have had the dubious pleasure of doing business with! Very few are pleasant when something goes awry even for a moment.

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