Unfortunately, not everyone is having the same experience. The perception here is that they are operating a shell of what the previous ambitions were. Service has been active in my area for close to 3 years now, but I have neighbors who have been on waitlists for months or years to get their house on the network, still being told to call back every few months.
It seems like any houses that missed the initial sign-up (now many years ago) are a crapshoot to ever receive service in a timely manner. Some streets that didn't receive enough sign-ups were never trenched, while adjacent streets were. Sometimes fiber is installed all the way to the house with months-long delays connecting to the network (splicing issues, conduit clog, etc). I've loved my service and it's been rock-solid, but there are certainly a lot of obstacles compared with traditional telecom providers.