Yeah, I had the same issue, with the same name on the account. Somebody I know also had this issue, and after a few rounds of back and forth with support they managed to get the bogus account deleted, and I think their plan was to then create a new account. I was going to try logging in with my Google Account (which is the same email) but who knows if that will work or not. I think it is easier to just wait a year for exclusivity to expire. There's plenty of games out there to play.