The reason why I love BB so much is because of BBM (instant contact with anyone, cross-carrier), the tactile feedback of the keyboard, and email processing. These features can EASILY be copied by a Droid or Windows Phone (doubt Apple will release a keyboard phone).
Where RIM failed is by being clueless. They charged $200 per 10 apps and forbid prices less than $2.99 that weren't free. I mean, what kind of business decision is that? What kind of company disallows $0.99 apps on claims that they don't want trivial apps? Who would pay $200 without the guarantee of a return? Sure, now they support new prices but only after a year of realizing it wasn't working.
Next, WHY would the CEO even think that the Torch could achieve iPhone-like sales opening weekend when it has to compete with the iPhone 4 and Android phones on a single carrier, AT&T?
I feel like the company is just naive now. OS6 has been great. But, the bugs that it has are just embarrassing. Memory leaks, battery jumps from 40% to 5%, browser crashes, 3rd party app crashes, etc. So disappointing.