It's objectively impressive that they managed to "force" me to install software. Hats off... but I plan on ditching them as soon as a viable alternative appears.
I have no real point here, other than this: I wonder if my sentiment is general, and whether or not this might bite them later down the road? Probably not.
I suspect the desire to not install new software is the dominant market position (HN is clearly biased sample).
iPhone apps aren’t perfect but at least you know that they’ll uninstall cleanly and completely.
I spent 5 mins installing it once and it becomes transparent and reliable.
No kidding. I can't tell conferencing clients apart anymore. I have the following installed: GotoMeeting, WebEX, JoinMe, Zoom, Hangouts Meet, BlueJeans and every other week I'll get invited to a meeting hosted by yet another one (last week someone hosted a meeting with one called 'ringcentral'). They are all about the same, and I can't tell them apart anymore.
I strongly suspect it won't actually change anything, but so far I've been too chicken to actually try.
I called RingCentral to cancel the service (can’t cancel online) and was assured we wouldn’t be billed again. What do you know, we were indeed billed again. I called in to dispute this and was told they had no record of my previous call and my service was not canceled. They refused to refund the money. I hung up and called back 1 minute later. They changed my security questions so that nobody would be able to talk to me about my account. I ended up filing a chargeback.
Never buy RingCentral. What an awful company.