So if I understand the article, one should use the communication pattern:
When ____[observation], I feel ____[emotion] because I’m needing some ____[universal needs]. Would you be able to ____[request]?
For instance:
When [you're acting like a dickhead], I feel [the urge to punch you] because I'm needing some [fking professionalism]. Would you be able to [stop acting like a dickhead]?