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I also purchased the App Sumo deal, and had the same experience with their customer support. I chatted with Suhail. His responses didn't contain any of the corporate, canned, or scripted responses that you sometimes hear. It felt as though I was IMing a friend.

I asked him how much of an increase MixPanel had seen in support requests due to the App Sumo deal and he responded "A ton :)"

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For the record, "Tim" and "Suhail" are Mixpanel's founders, not just customer support people.

I meant to post the transcript of my chat session with support on that blog post, but I was in a hurry.

I also got the sense that they were slammed. I felt guilty that by contacting support, I moved to the top of the queue.

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