Poor taxpayers spend 200+ dollars to file their taxes. Every single one of my employees goes to H&R block or some tax guy to pay taxes. Almost all of them have 1 job. Most of them 1 or 2 W2s and most don't houses.We own a house, two high-tech incomes, and loads of 1099Bs to deal with. IOW, I can't imagine the tax situation of your employees is any more complicated than mine. In previous years, I could whip it out on a Saturday morning. This year, it was an hour of importing forms electronically, if that (umm, thanks, higher standard deduction?).
I'm not trying to take away from your point, I'm still chafed each year that I have to give money to TaxAct (at least they don't lobby for complicated taxes, AFAICT). But taxes aren't that complicated for simple situations. Maybe have an hour brownbag or something on "here's how to enter the control # off a W2 and import it. Import from Fidelity. Sorted."?