In the last 10 years I've had at least a dozen warranty claims with Apple, maybe more. Usually just one claim per machine, sometimes two. And iPhones… I can't even keep track of that. You get two replacements with AppleCare+ and I almost always use them both. I've probably gotten a dozen replacements on broken iPhones alone. Not exactly 3,000+, but way more than 5. That's also not exactly abnormal. When you see people with cracked screens and ask them why they don't get them fixed the answer is usually, "I already used my replacements."

I would think that, among lifetime Apple customers who purchase AppleCare the average is actually above 5.