Having used Zoom for several remote projects, I really do love it. It’s reliable, great image quality for sharing screens (which was necessary for us), and had crystal clear audio. Zoom is great, giving customers access to an enterprise grade software solution for video conferencing at a low price.

There’s several of what appear to be anti-WebEx posts around here, and it makes me question who have actually used it in its intended setup. The university I’m at recently redid a lot of the rooms, and created several so-called presentation zones that are outfitted with WebEx equipment. Multi-monitor presentation (for the speaker and audience), multi-view camera’s that track and focus on the current speaker/audience member, and an audio system who’s microphone can pick up sound from pretty much anywhere in the room and doesn’t feedback loop on itself. To me that’s the difference when you go with a Cisco solution. Other vendors you get a utility or software, Cisco gets you into an ecosystem of well integrated tools, both software and hardware. Whether or not you actually need them is up to you.