Deconstruction of a Failure

"If you’ve decided to buy a product but the particular capabilities it provides aren’t that special to you, it might make more sense to change how your organization works rather than embark on complex customization."

Having spent 9 years or so babysitting and customizing a COTS system my employer purchased, this quote rings so true. Often, I sat in meetings with the leaders of the user areas, who owned the software, and thought that their rationale for customizing came simply from the desire to say, "Hey, we're different from every other competing organization."

> I first want to say that I don’t think MozReview was a total failure.

Okay. Great way to start an introspection. And we are already 3 paragraphs in and we have no idea what MozReview was.