I completely agree with using chat solutions such as Drift, but what is important to highlight here is that "With great power comes great responsibility!", meaning if out have chat solution in your product and want happy customers, you need to be there to serve them all the time. Making sure that response time is instant, and quality is not lacking. And that is something I found super challenging, since as a small company you are fighting different battles at the same time. Any thoughts on that topic?