Yes! The Genius Bar experience has been terrible (especially as a somewhat socially anxious person) the past few times I've been there. A lot of sitting while constantly busy employees buzzed around, unsure if I was waiting in the right place, hoping someone would come by and ask what I there for.
It's like they're emulating the real bar experience, with a bunch of overworked and inattentive bartenders. Just give me a dedicated line to pick my stuff up.