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Comment by usaphp | Hacker News Reader

> I sold the old half broken macbook and switched to a thinkpad

Di you switch to thinkpad just because of this service support issue? Because I don’t think thinkpad is better in service dept

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Thiknpads are easily serviceable and Lenovo often just sends you a replacement component if one on your laptop fails and you know how to replace it on your own.

Apple instead is trying very hard to make everything not easily replaceable, even the failing keyboard is hard to remove for a common user

+1, I've benefited from Lenovo sending out parts before. If you want to swap the part, they will happily mail you the part and send a link to their step by step guide on how to swap said part.

You can't dump a glass of water on a MacBook and expect it to still work. You can on a ThinkPad. Lenovo has a partner network and Lenovo authorized service centers worldwide that can fix your Thinkpad when it eventually does break.

Admittedly I'm biased as I work for Lenovo ASP and reseller and daily with a ThinkPad X1 Carbon. My MacBook Air stays at home.

You can service pretty much everything yourself with thinkpads (except some recent models). No need to ask anyone to open up your machine as long as you have a screwdriver.

That's another good point. All you need are fine phillips (P1/P0) head screwdrivers. No oddball Pentalobe or Torx screws.

Torx screws are not odd and quite superior to philips. Since the patent ran out I expect them to slowly take over.

I think it's safe to say that someone who switches from a Mac to a Windows/Linux machine just because of a bad experience at the Apple Store is probably not quite telling the whole story. I assume they had other experiences that were already pushing them to make that decision, but which are not shared in this post.

Well I’m one of those people and it’s the only factor. They wasted so many hours of my time and money because of their poor service, I just feel bad buying anything from them.

To each their own, but you're setting yourself up for a lot of unhappiness if you think there isn't a corporation out there that won't disappoint you at least once. Switching your entire ecosystem out for one bad experience seems like asking for an unnecessary headache.

It’s not that I expect fewer issues. The reason I started using Apple over Linux was because I thought I could avoid some of those headaches and I do think years ago they cared about quality of experience. But if I’m going to have just as much trouble I might as well keep my freedom.

Ah, so indeed it was not the only factor. ;-)

It is though - the lack of a good experience means lack of a reason to use Apple.

Agreed, with two caveats. You have the option to switch hardware vendors with Linux and Microsoft, without having to sacrifice your entire ecosystem. There is also a world of difference between being disappointed by a single experience with the corporation addressing it in a meaningful way, and having that disappointment cascade into a series of disappointments because the corporation is not addressing the problem.

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