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My current employer is currently using a self-hosted instance of Zammad.org. Might be interesting to compare the two.

Zammad.org looks great! It seems to be missing knowledge base portals based on another comment. However, it looks a good solution.

You have a healthy attitude towards competition.

I came to comment on this. Love your attitude and how you have fielded every suggestion and criticism sportingly. Keep it up.

Yep. Apparently it's coming this summer.