Hacker News Reader

As I've mentioned elsewhere in this thread, Scandinavians are big on DIY and minimalism, and not big on service. This is a common complaint from foreigners who visit, but it's the working culture here. You, the customer, a a big boy and can take care of yourself.

View on HN

I mean... that may be the attitude, but that doesn't make it good.

The last time I went to IKEA, their website had said they had 50+ of an item in stock, but there were 0 where it was supposed to be. I had to spend 10 minutes with an employee for them to find where the entire box had been misplaced by another employee, in another aisle.

When employees mess up (which is very common, we're all human), you can't take care of yourself. You need another employee to fix it. It has nothing to do with being a "big boy".

I don't get it, didn't you find an employee to help you when you actually needed it? How would the "full-service" model have helped?

Reply on news.ycombinator.com