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Let me just make a distinction that if you are a support paying customer, you get very fast and somewhat (depends who you get) helpful support, including real time webchat or through the phone.

It's arguable this should be included at all levels but I guess AWS wants to keep their support top notch for the larger pocket users.

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The one time I raised a ticket on a corp AWS account, it was handled swiftly and competently. I'm sure it depends much on what your issue is.

Every ticket I've ever created on the paid Developer support plan was within the "24 hour" and "12 hour" windows for guidance and system impaired issues. However, always always always at the far end of those windows.

Meaning if I had something I really needed help with, it was going to be a conversation for the following day.

I'm not really mad, we're just pre-release, and the number crunching to go from Developer adding 3% to cost vs. Business adding 10% to cost is too damn high. Our infra is about $10K/mo right now (pre-release), so we're talking $1000/mo for live chat and a shorter window vs. $250-300/mo we're paying right now.

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