To think of scrum as a process is wrong. It's actually an organizational pattern language. The idea is that social interactions are a complex system and there are patterns of interactions which, from experience, seem to work in certain contexts.
It's not even software specific. Which is actually a strength.
Example, one common misconception is the daily standup is a status meeting. In fact you are supposed to replan in standup, it's a tiny planner. Not sure how you can call the ability to pivot every day not agile.
EDIT: Unpopular option, software quality is poor and it has nothing to do with scrum.