Likewise, almost everyone who got rejected for the IBR forgiveness did so because they screwed up the administrative procedure: https://www.forbes.com/sites/zackfriedman/2019/05/01/99-of-b.... 73% didn’t meet the program requirements, and another 25% screwed up the application, not providing sufficient information. That’s not a sign of anything wrong with the program, it’s a sign of the total failure of our educational system.
I’m quite put out that these issues are being used to justify tuition-free college. In my view, the existing system is actually pretty good. If your college education ends up in you earning a lot, you pay back more to the federal government. If it doesn’t, then the federal government takes a hair cut on your loans. The people who earn more subsidize those who earn less. The total cost to the government ends up being pretty low (IBR will cost the government about $18 billion per year over the next decade, a tiny fraction of the cost free college would cost.) If what’s preventing that system from working well is that people attending college can’t figure out the administrative requirements, then I’m sorry I don’t think that’s an acceptable excuse.