Maybe. But don't forget this is a small company of just two people. Yes the backups should have been off site but relying on just one digital partner at that scale isn't the worst (they're unlikely to have the money or time to federate out to other services).

Yes, ideally they would have already tested their back-up solution, the back-ups would be offsite and, if something like this happened, they could stand-up on another provider. But that just ignores the reality of them being a super tiny business. Almost no one at that size is going to do that.