I agree that we're not getting the full story.
On the other hand, completely shutting down all their services without a quick conversation...
On the other hand, completely shutting down all their services without a quick conversation...
I know of a company that explicitly had a "call us to discuss first" clause in their contract with a smaller cloud provider. Everyone was on holiday and not answering the phones while their hacked account was being used to spin up dozens of boxes launching a DoS attack against a crypto scam site. Guess who had to eat the bill on that one?