Google is well known for not caring about small shops, only if you are a multi million dollar customer with dedicated account manager you can expect reasonable support. That's been the case forever with them.
AWS is mostly easy going.
Only some people at the partner programm can vary.
I had a guy who wanted to help me out even tho I was just a one person shop. After he left I got a woman who threw me out of the program faster than I could look.
There's too much liability. And no support.